Sibi Customer Representative

Sibi (pronounced: see-bee) is modernizing the antiquated procurement industry. We are simplifying the process of building and improving a property by connecting manufacturers, contractors, and homeowners directly on one platform.

At Sibi, we strive for a culture where teamwork is the epicenter of everything we do because innovation is dependent on diverse perspectives. As a company that ships software in an ever-evolving industry, we favor "shipped" over "perfect," betting on incremental delivery without sacrificing quality. We move fast, with confidence, at a sustainable pace.

About the job

This role will be front line support for incoming calls related to Sibi platform orders and other general Sibi inquiries. You will become familiar with the Sibi ordering platform, products offered and system competencies allowing you to accept inbound calls and solve concerns in an efficient and effective manner.

What you'll do:

• Handle customer inquiries regarding order status, delivery issues, and product information

• Provide prompt and accurate responses to customer questions or concerns

• Maintain a high level of professionalism and patience with customers at all times

• Use provided software to track customer interactions and resolutions

• Schedule contractors and manage jobs

• Collaborate with team members to provide the best possible service to customers

• Work from our Sibi office from 9:00 am to 5:00 pm

About you:

• Excellent communication and problem-solving skills

• Ability to handle stressful situations and remain calm under pressure

• Have a professional and friendly attitude while being able to develop rapport with the caller

• Familiarity with CRM systems and practices with the ability to learn and navigate new software quickly

• High school degree or equivalent; further education or experience is a plus

Benefits:

• Employee health insurance fully covered

• Dental, vision, and other ancillary benefit plans available

• FSA & HSA options

• Flexible paid time off

• 401(k) plan with company matching

• Learning & continuing education budget

• Free Sibi swag

• Daily lunch provided in-office

• Stocked beverage fridges, coffee & snacks galore in-office

• Office cold plunge, infrared sauna & ping pong

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay rate:

$17.00 to $20.00 hour