Sibi Call Center Representative
At Sibi we're looking for a Sibi Call Center Representative to join our team.
Full-time · Sibi
Sibi Call Center Representative
Sibi (pronounced: see-bee) is modernizing the antiquated procurement industry. We are simplifying the process of building and improving a property by connecting manufacturers, contractors, and homeowners directly on one platform.
At Sibi, we strive for a culture where teamwork is the epicenter of everything we do because innovation is dependent on diverse perspectives. As a company that ships software in an ever-evolving industry, we favor "shipped" over "perfect," betting on incremental delivery without sacrificing quality. We move fast, with confidence, at a sustainable pace.
This role will be front line support for incoming calls related to Sibi platform orders and other general Sibi inquiries. You will become familiar with the Sibi ordering platform, products offered and system competencies allowing you to accept inbound calls and solve concerns in an efficient and effective manner.
Handle customer inquiries regarding order status, delivery issues, and product information
Provide prompt and accurate responses to customer questions or concerns
Maintain a high level of professionalism and patience with customers at all times
Use provided software to track customer interactions and resolutions
Collaborate with team members to provide the best possible service to customers
Work from our Sibi office from 6:30-7 am to 2:30-3 pm
Excellent communication and problem-solving skills
Ability to handle stressful situations and remain calm under pressure
Have a professional and friendly attitude while being able to develop rapport with the caller
Familiarity with CRM systems and practices with the ability to learn and navigate new software quickly
High school degree or equivalent; further education or experience is a plus
Employee health insurance fully covered
Dental, vision, and other ancillary benefit plans available
FSA & HSA options
Flexible paid time off
401(k) plan with company matching
Learning & Continued Education Budget
Free Sibi swag
Daily lunch provided in-office
Stocked beverage fridges, coffee & snacks galore in-office
Office F1 simulator, cold plunge, infrared sauna & ping pong
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$15.00 to $17.00 hour
Do you want to join our team as our new Sibi Call Center Representative? Then we'd love to hear about you!